RESPONSIBILITIES: The agency Viajes Florencia declares explicitly that it builds solely like intermediary between his clients and the called organizations or people to facilitate the services, that is: companies of transports, hotels, restaurants, etc. and therefore, are not responsible for the acts that these could make (delay of flights, allocation of buses, allocation rooms, etc.) nor either of the negligence of the people used by them; since it does not take to a direct control on these companies or people. All the prices of these services have been calculated according to the tariffs assigned by the suppliers, these SUBJECT prices “COULD BE MODIFICATED WITHOUT PREVIOUS ADVERTISE” before the benefit of the services.

RESERVES And PAYMENTS: All the reservations, as well as the payments took place directly with the travel agency Viajes Florencia according to their conditions and following these procedures: ·The reservations will have to be made via fax (507) 225-1232 or email viaflotours@cwpanama.net 10 days ahead to the arrival of the passengers, with the purpose of coordinating all the services suitably. ·In the leaf of the request of the reserve the name will have to come writing from the passengers, chosen services, type of chosen occupation, date of entrance and exit. If the service that is offered is sold in the outside, must come with the date from arrival and exit of our country, as well as the number of flights and airline company, since it is important information for the transfers of the clients. ·To send the payment by means of banking transference using the following steps: CORRESPONDENT BANK INSTRUCTIONS FOR FIRST CREDIT TO:_Bank of New York, NY, USA, SWIFT: IRVTUS3N_ FOR SECOND CREDIT TO:_BANCO ATLÁNTICO DE PANAMÁ, ACCOUNT Nº 8900430516_ FINAL FOR CREDIT TO:_VIAJES FLORENCIA, ACCOUNT Nº 3.5001.274092.3_

CANCELLATIONS And RETURNS: Supposing that the client stops of the accomplishment of the trip that already had arranged, it will have to pay to the agency Viajes Florencia, for penalty the following amounts: ·All the cancellations will have in writing to be. When the cancellations are produced: § The same day of the exit or hours before the same one, Viajes Florencia will load the 100% of the total of the reserved services. § Cancellations 24 hours before the arrival of the passengers, Viajes Florencia will load a 50% of the total of the reserved services. § Cancellations 48 hours before the arrival of the passengers, Viajes Florencia will load a 25% of the total of the reserved services. § Once emitted vouchers of services on the part of our agency, and the passengers cancel these services, Viajes FLorencia, will not make reimbursement some by such. ·The presentation to its arrival in the airport without cancellation or previous cancellation would not suppose the total losses of the amount of the trip, for no Show. Independently of these penalties Viajes Florencia he will be able to perceive, and the client will be forced to pay the expenses of cancellation if there were them. Once made the confirmed reserve and he fitted, all change will have a payment of USD $15.00.

VIAJES FLORENCIA are authorized to introduce any modification, if they require reasons of greater force. The services non used voluntarily during the stay in our country does not correspond reimbursement.